- Where does shopimex deliver?
Please visit our Delivery Information page. We can also process orders for delivery anywhere in the United Kingdom. Other European countries delivery cost might be changed after placing your order!
- Can I order online and then pick up my order in the store?
Certainly! Simply select "Pick Up In Store" on the checkout page, after you've entered your Delivery information. You will not be charged a delivery fee.
- Can I request delivery on a holiday?
Delivery service is not available on legal holidays. Items requested for these times must be delivered the day before or day after the date requested.
- Can I include a special message with my online order?
You bet. Once you've clicked on a product, you can add your recipient's name, a special message and the gift sender's name. Simply add the delivery date, add your item to the cart and - voila! - you're ready for checkout.
- Can I send to multiple arrangements to different addresses in the same order?
No, you'll need to place separate orders for each delivery address.
- What is Klarna?
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
- How do I place an order for delivery?
There are two easy ways to place your order with Luna Home | epicShops.com:
- Order Online: Browse the on-line catalog, and complete the delivery information next to the product you've chosen. Include your desired delivery date, along with a special message for the recipient.
- Order by Telephone: Once you have decided upon an arrangement from our online store, simply make a note of the name of the arrangement and call us.
- What is the cut-off time for Same Day Delivery?
2:00pm M-F, 3:00pm Saturday and Sunday for delivery.
- Can I order products to be delivered at a specific time?
On orders received at least 24 hours in advance, we'll be happy to honor requests whenever possible for AM delivery, PM delivery or delivery by a specific afternoon time (I.E. by 3:00 p.m.) Please note, however, that in some cases delivery may not be possible within the specific time constraints requested due to circumstances beyond our control.
- Can my orders be delivered to a workplace?
Yes, our arrangements are all available for home, hospital or business delivery.
- Can I make a special request on my delivery order?
Please call us for all special orders and special modifications to arrangements. Our team will be happy to assist you!
- Will be arrangement look the same as the photo online?
We will make every effort to maintain the "look and feel" of the arrangement by considering the shape, size, style, and color combinations.
- Can I request customisations?
Please call us with any special requests or instructions, and our team will be happy to assist you!
- What is the customisation lead time?
It may varies between 2 to 4 weeks.
- Can I give my credit card number over the phone if I prefer?
All of our online transactions use our secure server, which utilizes a secure socket layer to protect your personal information. If you do not wish to transmit your credit card information over the internet, then please call us.
- Is there a sales tax for online orders?
Every internet order you place with us will be charged a sales and delivery tax regarding of the destination of your order.
- What if I need to cancel my order?
Please check our return and refund policy.
- Where is shopimex?
Come visit us at:
268 Bath road Slough SL14DX United Kingdom
- When is the store open?
- How do I speak with shopimex?
Feel free to call us or use chat box. You can also submit your question or comment to our Contact Us page, and we will get back to you right away.
Can't find the answer in our help center?